Privacy Policy

1. Introduction

HouseVue ("we", "us", or "our") operates housevue.ca, a Canadian real estate data platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or create an account. By using HouseVue, you agree to the practices described in this policy.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

3. How We Use Your Information

• To create and manage your account and authenticate your sessions.
• To respond to your inquiries, showing requests, and search alerts.
• To improve the platform, fix bugs, and develop new features.
• To send transactional emails (e.g., account confirmation, search alert notifications). We do not send marketing emails without your explicit consent.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted third-party vendors who help us operate the platform (e.g., hosting, email delivery), bound by confidentiality obligations.
• Real estate agents: when you submit a showing request or inquiry, your contact details are shared with the agent you contacted.
• Legal requirements: when required by law, court order, or to protect the rights and safety of HouseVue or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to you.

5. Data Retention

We retain your account information for as long as your account is active. Contact form submissions are retained for up to 24 months for business purposes. You may request deletion of your data at any time by contacting us. [email protected].

6. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for non-essential data processing.
• Request deletion of your account and associated data.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, email us at our privacy address. [email protected].

7. Security

We use industry-standard security measures including HTTPS encryption, hashed password storage, and secure session management. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take reasonable precautions to protect your data.

8. Cookies

HouseVue uses strictly necessary cookies to maintain your authenticated session. We do not use tracking, advertising, or analytics cookies that require consent. You may disable cookies in your browser settings, but doing so will prevent you from staying signed in.

9. Children's Privacy

HouseVue is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by posting a notice on the site. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at: